Code of Ethics

As a Tech-Net Professional Auto Service Member,

we agree to:

1) Recommend corrective and maintenance services and explain the customer which of these are required not to correct existing problems and which are for preventive maintenance.

2) Offer customer a price estimate for work to be performed.

3) Obtain prior authorization for all work done, in writing of by other means satisfactory to the customer.

4) Make every effort to keep customers informed about appointments and completion deadlines.

5) Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used of re-manufactured parts. Replaced parts may be inspected upon request.

6) Furnish or post copies of any warranties covering parts or services. Use quality CARQUEST Auto Parts, guaranteed coast-to-coast.

7) Provide and honor CARQUEST Manufacturer Warranty.

8) Exercise reasonable care for the customer's property while it is being serviced.

9) Attempt to fix the customer's vehicle right the "first time."

10) Maintain a system for fair settlement of customer's complaints.

11) Cooperate with established consumer complaint mediation activities.

12) Uphold the high standards of our profession and seek to correct any of all abuses within the automotive industry.